Built into your ClubExpress website is a complete membership database for your club or association. With ClubExpress, you move your membership database online, making it available to authorized administrators and ensuring that it's secure, properly formatted and backed up. ClubExpress includes a full suite of database management tools, as well as the ability to run reports or data exports of this data.

ClubExpress allows you to define any number of member types, each with different durations, fees, availability and other properties. Member types can include multiple people with or without the ability to login. ClubExpress gives you full control over how your club or association handles renewals and expirations.

New members can sign up online using the Member Signup Wizard. ClubExpress also handles renewals and expirations for you automatically. Renewal notices are emailed or mailed based on a schedule you determine and the database is always current.

Members have their own username and password to login and view member-only content. The Profile screen allows members to update their personal information, bio and photo, and preferences for forums, interest groups and other modules, and to view a complete transaction and payment history.

ClubExpress allows you to track the various committees and subcommittees in your organization, including the board of directors. Committees can be defined as open or closed, with specific titles and terms of office. 

ClubExpress also includes a separate database of non-members, people you need to keep in contact with such as prospective members, event registrants, donors, press, local government and public safety officials, and other interested persons. The system includes database management tools, reports and exports for this database, as well as the ability to send emails to all or part of this list.

Clubs and associations use the Interests module to describe various special interests, activities, affinities and expertise within the membership. Interests are grouped into categories which you also define.

Track volunteering opportunities with multiple "slots" and multiple people required for each slot. Track attendance and hours spent volunteering for the club.

ClubExpress has the most powerful integration with major social networks of any AMS.

• Link from the website to your club's Facebook and LinkedIn page, Twitter feed, etc.
• Display your club's Facebook page or Twitter feed as a widget on your website.
• Allow members to define links to their personal social networking pages.
• Users can "share" a club page or event on their personal social networking pages.
• Push website updates, blog posts, events, and other news to your club's social networking pages.
• Facebook meta tag image support.

Select a built-in template and layout, then customize it in millions of ways, including the appearance of text elements, color schemes, design schemes, and menu appearance. Add a custom header, background image, and watermark. Customize further with full CSS3, JavaScript, and jQuery support.


Click here for website examples

Create as many static web pages as you need, with full control over text formatting, photos and other images, embedded audio and video, links, etc. You also have full control over the website's Home Page, including separate content for members vs. the public.

Upload as many hi-res digital photos as you want, organize them by tags and place them on specially designed photo pages. The system stores each photo in different resolutions and optionally allows users to download hi-res photos from the website.

ClubExpress supports a powerful event calendar with online registration and payment, as well as attendance tracking. The calendar supports single-activity or multi-activity events, multiple pricing options, the ability to add companions to an event registration, event-specific questions, event filtering and category tools, and many other options.

Create a library of documents, organized into any number of folders and sub-folders, with full control over visibility. You can track how often each document is downloaded, and even allow members to upload and comment on documents.

Sell club merchandise through your website, with support for any number of products and product variations, inventory tracking, online ordering and payment, shipments, backordering, and many other properties.

ClubExpress also supports a News function for announcements, an Articles function to organize and reuse content, an FAQ / Technical Library function to display articles in a QA format, online donations, committees, member interests, blogs, and other special functions.

ClubExpress websites are fully compatible with smartphones and tablets. They will dynamically reformat to show website content appropriately for each type of device. You can create special versions of your home page, page header, content boxes, and custom web pages for mobile devices.

Use your own domain names and to create Quick Links to any page. You can integrate with Google Analytics to monitor website traffic.

ClubExpress fully supports online credit card payments for memberships, event registrations, donations, storefront purchases and misc. charges. There is a built-in merchant account or you can use your own merchant account. ClubExpress also supports Paypal, printing an invoice to mail a check, and allowing admins to record check and cash payments.

ClubExpress fully integrates with one or more club or chapter bank accounts, allowing us to remit funds collected through the website directly to you, automatically every 10 days. Credit card processing fees and our monthly hosting fees are also collected through this interface. For multi-tier organizations, ClubExpress can even distribute funds into chapter bank accounts automatically.

Behind the scenes, ClubExpress manages transactions and payments using proper accounting principles. The system supports multiple payment types, partial payments, credits, and financial accounting. Members and admins can view a complete history of all transactions, payments and credits.

ClubExpress is not a full accounting system for your club or association. But we optionally integrate with both QuickBooks Online (QBO) and QuickBooks Desktop (QBD) so that transactions, payments, credits, fees and "customers" (members and non-members) can be exported from the system and imported directly into your QuickBooks database. (Note: an additional fee of $20/month applies to this option.)

Create multiple funds into which members and non-members can make one-time or recurring donations. The system also supports matching corporate donations and tracking non-cash donations.

Sell club merchandise through your website, with support for any number of products and product variations, inventory tracking, online ordering and payment, shipments, backordering, and many other properties.

ClubExpress provides an extensive range of financial reports and data exports, each with many filtering and output options.

Control the keyword used for your organization (club, society, association, etc.) as well as members, chapters, and other properties.

ClubExpress supports seven separate levels of security and you can have as many people as you need at each level. We do not charge you based on the number of admins you need.

ClubExpress powerfully supports multi-tier clubs (with chapters, districts and regions.) Many functions have been multi-tier enabled so that, for example, chapter members only see events, committees, and other members in their chapter. The system also includes a powerful Chapter Finder function.

ClubExpress includes special functions to display club contacts, committees and subcommittees, news and press releases, benefits, event calendar, donations, E-Commerce storefront, and surveys. Each of these functions supports dozens of options based on the different ways that clubs operate.

Many clubs and associations require members to sign a joining agreement, perhaps as a waiver of liability or a code of ethics to which the member must agree. ClubExpress fully supports this option.

ClubExpress provides powerful support for blast emails to members and non-members. You can create complex distribution lists based on the member and non-member databases, then save them for later reuse. The system supports fully formatted emails, including personalization, embedded links, images, and attachments, and saved templates that you can customize at any time, test emails to oneself, tracking who opens the email, and comprehensive bad email handling.

ClubExpress provides powerful tools that allow administrators to communicate with members and non-members via text message. You can create complex distribution lists and send single- or double-length messages to members who have opted-in to receive texts from your club. Messages can include links to events or website pages. Note that this feature requires monthly and per-message fees since we have to use a third-party service to communicate with the mobile operators.

ClubExpress supports a powerful discussion forums module, allowing you to create any number of online or email-based forums (aka listservers). Each forum has full control over membership (all members, opt-in, linked to a committee, or interest group, or chapter, or member type, etc.) Forum messages are organized into threads, and support attachments, embedded photos, links, and full formatting. Forums also include a powerful search function, a full suite of forum configuration tools as well as thread and message management tools.

ClubExpress supports a powerful real-time Chat function on the mobile app and through the website. Create any number of chat “channels” that support immediate messaging to all channel members, avatars, emojis, links, photos, likes, and replies.

The unique Meets function on the mobile app and through the website allows members to opt-in to meet with other members in their immediate vicinity. Members have full control over their visibility and the amount of time they are available to meet.

ClubExpress allows clubs to create any number of blogs that are managed by a knowledgeable member, with full support for formatting, links, embedded photos and videos, comments and other common blogging features.

ClubExpress includes a surveys function that supports multi-page, multi-question surveys. Each answer can be in one of 25+ different formats. The surveys function has special options to allow a survey to be used for club elections. The system also supports Quick Polls, one question only with the answers immediately visible.

Create any number of ad hoc forms to collect information from members and non-members. These single-page forms can have as many questions as you need, with the answers in 25+ different formats. Forms can prompt for attachments and you can optionally charge a one-time fee to submit a form.

Allow members and optionally non-members to post classified ads for items they want to sell. Optionally charge a fee to post and renew an item, with full control over how long an item remains visible and how many times it can be renewed.

This optional module allows admins to track every contact with members and non-members, including emails, phone calls, faxes, letters, meetings, etc. For each contact, you can manage a followup date, category, description, status, responsible staff person, and priority. Reports and exports make it easy to manage this data.

The Continuing Education and Certification module allows professional associations to track the different ways in which members (and, optionally, non-members) can maintain certifications by earning CE credits/units/points. The module begins by defining one or more certifications and the units necessary to earn and maintain a certification. You can define fees for exams, renewals, study materials, and classes. You can also define the length of time a certification is valid before it needs to be renewed. Then you define the different ways in which members can earn credits/units/points, including attending classes, working in their professional field, writing papers or books, presenting at conferences, volunteering on association committees, etc.

Once the module is configured, members sign up for certifications. They can enter their professional activities in the various categories for review by the association. Supporting documentation can also be uploaded. Once a sufficient number of credits/units/points have been earned, the certificate is awarded or renewed and can even be printed from within the software.

The module provides a full suite of tools to allow administrators to review and approve certifications and print certificates, welcome letters, and mailing packets. It also provides a full suite of tools to allow administrators to review and approve continuing education credits/units/points. These can be earned in different ways, including through the attendance of pre-approved classes.

This optional module allows organizations to define a certificate that members earn by viewing videos and then taking an online quiz for each video. Videos are uploaded to your ClubExpress website or to YouTube or a similar service. Each quiz is defined using the Ad Hoc Forms module and then linked to a video. Videos can be watched and quizzes taken in any order. When all videos have been watched and all quizzes passed, the member has earned that certificate and can download it from the website, customized with their name and date of completion.

This module allows professional and trade associations to post available jobs that members (and optionally non-members) can view. The system allows members only to post jobs that may or may not immediately become visible. There may be a fee to post a job and jobs will be visible for a defined period of time, with the option to renew a listing. The module does not currently support non-members directly posting jobs.

The Online Professional Development Institute (OPDI) module was developed for an association that offered its own online courses, to allow members to earn continuing education units (CEUs) and points towards a certificate. Students can take a variety of courses in different tracks, focused on different knowledge domains and based on their individual career goals. Courses are presented online using the Sakai Learning Management System (LMS), an open-source platform that is one of the most respected ones available. This module interfaces with an instance of Sakai managed by the LAMP Consortium (http://lampschools.org).

Please note that activating these modules requires an additional one-time setup fee.

ClubExpress provides powerful support for multi-tier organizations with chapters, districts and regions. We support two separate options that reflect the different ways in which multi-tier clubs and associations are structured.

In this model, there is one website belonging to the top-level club. Members join at the top level and are then assigned to one or more chapters. The hierarchy can have up to three levels below the parent club: chapters grouped into districts, which in turn can be grouped into regions. The website and database belong to the parent organization which manages and controls the subgroups directly.

In this model the parent club defines member types and dues, including chapter, district and region dues. You also have full control over how many chapters you can join. Each subgroup can have its own bank account and ClubExpress can automatically distribute fees collected for each subgroup into its account. You can have subgroup administrators who can define events, committees, document libraries, web pages, photo albums, surveys, and discussion forums just for the members of that subgroup; they can also run reports and send emails and text messages only to the subgroups they manage. Ad Hoc Reports also fully support subgroups. 

In this model, the local chapters are independent and each has its own website and database. Members join at the local chapter level and each chapter is responsible for defining member types and dues. Members login to that website to update their profile, participate in discussion forums, register for events, make payments, etc.

But these individual chapters may also be part of a larger organization, serving in a "parent" role, aggregating members, events, discussions, etc. This parent organization will have its own website and members of the individual chapters can also log into this website using the same credentials to register for events as members, be on committees, participate in forums, etc. The top-level organization has a virtual database. Administrators at this level can view (but not edit) member contact information, define committees, discussion forums, share events, share the member directory, etc. The top level can also send blast emailings and text messages to all or selected members in the hierarchy.

Every chapter can use the same template to reinforce a common brand and identity across the whole organization. This template can have a panel that's controlled by the parent organization but visible on the websites of each local club.

With Option 2, individual chapters can configure their events to appear on the top level calendar, and the top level can display their events on the calendars for all lower level clubs. We can even set up funds sharing so that a portion of dues paid at the chapter level is remitted to the top level organization.

With Option 2, ClubExpress also supports powerful Content Syndication options, created at the top level and automatically shared with all lower level clubs:

• Blogs
• News/Article postings
• Document folders and sub-folders
• Custom web pages
• Home Page content

The mobile app is built around "channels", which are generally defined by administrators through the website Control Panel. You can have as many channels as you want and channels can be defined in eight different ways:

• All active members
• Member opt-in
• Administrator defined
• Based on an interest group
• Based on a committee
• Based on a member type
• Based on a subgroup (chapter, district, region)
• Based on the answer to an additional member data question
• Based on an individual event

For clubs and associations that have activated the mobile app, you can also create a channel when you create an interest group, committee, member type, subgroup, or event. Members have new options on their Profile screen to manage the channels available to them as well as their mobile Profile. For example, members might have access to a specific channel because of their membership in an interest group but it's up to them to decide if they will actively participate in this channel on their mobile device.

Channel privacy is strictly enforced. Members will only see the channels that they have access to. A club could have a hundred channels but if a member only has access to five of them, they won't know that the others exist. And channel data is never available to non-members.

Once members login, they select a channel from a popup list and then they have access to five special functions that are channel-based:

• Meets - uses the geolocation features of the member's device to help them meet other channel members. Member participation in Meets is entirely optional; if they are concerned about privacy, they simply don't make themselves visible. But if members are in a time and place where they’re open to meeting other channel members, they can make themselves visible for a specified period of time.
• Directory - shows a list of channel members, allowing members to look each other up. This function respects the visibility settings defined on the website. It also integrates with email, texting, and calling on the user's mobile device.
• Chat - this is a live chat function similar to those provided by Facebook, WhatsApp, Slack and other popular platforms, but limited to the members of a specific channel. Chat displays a sequence of messages posted by channel members, each message including the member's avatar or initials, their name and the date/time when the message was posted. Members write messages up to 500 characters in length; they can also include an image, external links, or links to an event or poll in each message. The Chat function also includes live notifications through your device whenever new messages are posted to a channel chat. There is also a "Like" function and admin tools to edit or delete inappropriate messages. 
• Events - this is a calendar specific to the channel. It also allows members to create their own QuickEvents to share with other channel members.
• Polls - this is a quick poll function, allowing channel members to vote on issues of importance to them. It also allows members to create their own Polls to share with other channel members.

A revamped user interface, with a new pull-out menu at the top. This menu can include a custom app menu displaying above the club website menu, as well as app-specific features. This menu is defined through the website, on the Control Panel - Website - Setup - Menus screen. 

Improved channel picker and channel display. We now allow for custom icons for each channel. Also, the active channel now has an indicator.

The logo from Mobile App Options now displays on the slide out menu for increased brand recognition.

The Remember Me function has been improved so that it now works reliably under the latest versions of iOS and Android.

We improved the user interface for the member Profile screen, so members can more easily update their personal information through the app.

Mobile app access will be available to your members after a short setup process in the control panel. When logging into the app the first time, members will be required to log in with their email address and password and they can select your organization.

• Direct Messaging - Once members have opted in to received direct messages, members can message each other through the app. They can also create ad hoc groups and message multiple people at the same time. Members can opt-in and opt-out of a group, report messages that are inappropriate, and block people from whom they don't want to receive messages.
• In-App Notifications - Through the website, administrators can send mobile Notifications directly to members using the app. This interface is similar to emailing and text messaging. It allows you to create complex distribution lists to send to selected members or to exclude member groups. Members will also automatically receive device notifications when new direct messages have been received or when they have missed messages in chat channels.
• Notification Center - The member notification center allows members to view their full history of notifications. Members receive notifications for direct messaging requests, unread messages, general club notifications, and unread chat messages.

The same functions in the app are also available on your website! For example, users who want to participate in channel chat from their desktop or laptop computers can easily do so by logging into your club or association website.  Direct messaging, chat, meets and notifications can also be accessed via the website.

The mobile app also makes your complete website available on the mobile device, including all custom pages, modules, the member menu, a member's individual Profile, the renewal wizard, the event registration wizard, and many other screens. The look and feel for all screens and modules has been optimized for mobile devices.

Define registrant types with event registration fees. Create as many registrant types as you need, and accept online payments for registrations.

Limit the capacity for your event and track the number of registrations.

Send targeted emailings to event registrants. Remind your registrants about the upcoming event and send event updates.

Define different fees for members, non-members, and guests, for each activity. Fees can change after a specified date. Control when and where payment is made.

Full suite of admin tools to manage and edit registrations and payments, run reports and exports, and print name tags.

Copy events one time or multiple times by day, week, month, or year.

Track attendance and build attendance reports.

Create multiple activity events and even span days. Charge different amounts for different activities, and set registrant types for individual activities.

Set your default view to traditional grid or list view. Click on the event short description or day to see the fully customizable HTML details.

Optionally define an event release/waiver agreement that all registrants need to sign. Optionally define cancellation and refund policies.

Create Quick Events that allow members to register with just one click! Optionally allow members to add their own Quick Events to the calendar.

The ClubExpress security implementation exceeds all national and international requirements and is the most comprehensive of any company in the industry. (Also see below for information about GDPR compliance.)

Our servers are cloud hosted operated by one of the most respected hosting companies in the business. No one gets physical access to the servers, not even us (we manage them remotely using a powerful VPN.)  The data centers are highly secure, with 24/7 monitoring, physical barriers, security guards, and surveillance systems. They are located in undisclosed locations for added security. The servers are located behind a firewall that is locked down tight; we don’t let anything in except what is specifically permitted by the platform.  We implement tools that enable continuous monitoring and logging of network activity, helping identify potential security threats or unauthorized access.

Multiple redundancies are built into the system. Data is backed up nightly to offsite storage, and the database servers are also backed up in real time. Database backups are replicated across regions and Availability Zones, ensuring data durability and preventing data loss due to hardware failure or disasters.

Member and admin passwords are fully encrypted using one-way hashed and salted algorithms. We can reset them but we cannot read them (in case a member uses the same password for different websites.) Credit card data is encrypted within the database using Triple DES. ClubExpress is fully PCI (Payment Card Industry) Compliant as a Level 2 merchant. A current PCI Compliance certificate can be provided on request.

ClubExpress supports 7 separate levels of administrator/coordinator access, and you can have as many people as you need at each level.

ClubExpress does not use 3rd party cookies. We use only session cookies and a couple of 1st party cookies to remember each user's personal configuration, such as the "Remember Me" setting for automatic login.

ClubExpress websites use https:// for all pages. Member and admin interactions with ClubExpress cannot be sniffed or intercepted. We also require a minimum of TLS1.2, and also support the new TLS 1.3 standard.

ClubExpress also allows clubs and associations to purchase a SSL certificates from us, installed automatically on our servers, so that your own domain name appears in the address bar for all users, across the whole website.

ClubExpress is the only association management vendor to receive a grade of “A” from the Qualys SSL Labs testing service. https://www.ssllabs.com/ssltest/

Members have full control over the visibility of their data, including the ability to receive emails and whether they appear in the member directory and what information is shown. Of course, you can also turn off the membership directory completely so that member data is only visible to authorized admins.

ClubExpress is an Online Service Provider (OSP). As such, you retain ownership of your data at all times. ClubExpress will never sell, barter, trade or otherwise share member or non-member data with 3rd parties. We will never contact your members or non-members directly except as part of the official business of your organization (for example, to send members a scheduled renewal notice.) And we never put advertising on your website!

ClubExpress is fully compliant with the General Data Protection Regulation (GDPR) enacted by the European Union in May, 2018. But we also provide the tools to allow your club or association to be compliant. Through ClubExpress, you define a Data Protection Officer and specify how member and non-member data will be collected, stored, and processed. Members and non-members must consent to storing and processing their data in the US (on the ClubExpress servers), to receive transaction messages from your organization, and to share their data for official club purposes. ClubExpress also provides the interface to respond to "Forget Me" requests.

Unlike other AMS vendors who just protect themselves, with ClubExpress, you don't need to consult with lawyers or experts to fully understand these regulations (a complex and daunting task.) ClubExpress has done the hard work to protect you under GDPR.

We did a webinar on May 30th, 2018 on GDPR and Privacy:
Read the Announcement Details
Watch Webinar Video
Privacy Webinar - Slide Show
Privacy Webinar - Chat Transcript

ClubExpress can handle credit card processing and PayPal in more than 40 countries, with the funds deposited directly into your local bank account; no conversions required. You can also change the currency symbol to anything you want in up to 4 characters, so that members and non-members clearly understand that their transactions will be done in their local currency. For example, a club or association in Australia could use $AU, $AUS, AUD for the currency symbol. 

ClubExpress will automatically pick up the user’s local format for dates (mm/dd/yyyy or yyyy.mm.dd or dd/mm/yyyy) and times. Users in Europe will see the period as a thousands separator and the comma as the decimal separator (the opposite of what’s used in the US and other countries. This will work even for international members of a US-based club or association.

The platform uses metric units of measurement for organizations outside the US.

If you enable Holidays to be shown in the event calendar, the system will now show country-specific holidays for the US, Canada, Australia, and the UK.

ClubExpress includes powerful time zone support to accurately track the local time for important activities such as a membership signup or renewal, an event registration, an event close date and time, a forum post, a volunteering assignment, a donation, a scheduled resource, a survey close date and response, transactions and payments, contact requests, etc. Each organization has a default time zone but members also have a local time zone, which is important for national clubs that may have members across the US or around the world. A time zone will be assigned automatically at both the club and member levels, based on the specified country and state but it can be changed for situations where a country or state may have multiple time zones.

All address panels in the system are fully responsive to the specified country.

ClubExpress fully supports calculating and tracking Sales Tax, VAT, and GST for memberships, event registrations, and other areas where payments are made and may be subject to taxation.

ClubExpress fully supports outputting reports on international A4 size paper. Mailing labels are also available in standard A4 sheet formats.

Many parts of ClubExpress have been updated to fully support international character sets, although this work is ongoing.
 
Learn more about how ClubExpress is fully compliant with the European GDPR, the strictest privacy rules in the world.
 
Learn more about Payment Processing options for clubs and associations outside the US.