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About ClubExpress

ClubExpress was developed by Gembrook Systems, LLC, a software development firm based in Schaumburg, Illinois, a suburb of Chicago. We're a group of club and association veterans; we've been involved in car clubs, computer clubs, community service clubs, entrepreneurial groups, and various outdoor clubs for many years, both as members and as officers.

We've also been software developers for more than 30 years, and have worked with the Internet and web-based technologies since the earliest days. Our founders have developed some of the most sophisticated Internet applications ever deployed. We've also enveloped custom membership databases for a number of membership-based organizations. So we know what clubs and associations need.

Mission

As club administrators, you know that one of the toughest problems facing any club, large or small, is finding enough volunteers to run the club and organize activities. Being the one who does the work behind the scenes can be a thankless task and with our increasingly busy lives, our hobbies, professional interests, community service activities, and kids' activities sometimes get pushed aside.

But we also know that these passions and community involvements help keep us sane. They enrich our family lives and networks of friends by allowing us to share activities together. They enrich our communities through charitable and education programs and through a web of connections to club in other communities. They foster an appreciation of the natural environment and of our history and cultural heritage. They strengthen our professional networks and help us to improve our careers. Our clubs and associations and community organizations are an integral part of America and a free society.

Our mission is to take the drudgery out of running and growing a club or association. Using the powerful technologies of the Internet, we make it as easy as possible to create, manage and sustain a strong, vibrant club, one that people join because it's fun, because it helps them, and because it adds to their communities. Our objective is to earn your business by earning your trust and by demonstrating extraordinary customer service. We will price our products and services reasonably for non-profit organizations, so that the officers of a club or association, no matter how small or how little they charge, will see ClubExpress as a good choice to help sustain and grow their club.

Our mission is to take the drudgery out of running and growing a club or association.
We make it as easy as possible to create, manage and sustain a strong and vibrant club...

How ClubExpress Works

This 35 minute video provides a quick introduction to ClubExpress. Click Here to Watch

If you'd prefer a guided demo, just call us at (847)255-0210 or Request a live demo

1 Create
With ClubExpress, there is no software to install. The ClubExpress platform works over the Internet using any Internet browser and personal computer. Your information is stored on our dedicated servers in a secure data center and can be accessed by authorized users from anywhere.

Clubs and associations sign up to ClubExpress online, using a special Signup Wizard. When you join, we create your account and a default website. We then take you to the website where you login to start defining your member database and the content of your site. You use the tools within ClubExpress itself to create your website, membership database, non-member contact list, member types, event calendar, document libraries, committees, member interests, etc.

Once you go live, the website can be accessed in a number of ways:

If you already have an Internet domain name, we will help you transfer it.
If you don't have a domain name, we can help you get one.
If you don't want a domain name, you can always access your website using a sub-domain (for example, MyClub.clubexpress.com)

2 Customize
As a club or association administrator, you customize the website using our powerful designers and configuration utilities. You specify the layout and color scheme of the site, as well as the logo, text and background to use in the header of each page. ClubExpress includes a number of built-in templates and themes, but we also support custom templates to replicate the look and feel of your current website. Additionally, you can configure your club's membership database, including the different member types, renewal and expiration schedules, committees, chapters, districts and regions, official contacts and other unique information.

With ClubExpress, everything is live, so you can see your updates immediately. And there is no need to come back to us for such basic tasks; all ClubExpress functions are menu- and dialog-box-driven, making it easy for even non-programmers to configure and personalize your website and database.

3 Manage
Using ClubExpress, you can maintain, track and organize all the details of your club, including new member signups, renewals, expirations, event registrations, donations and other transactions and payments.

As part of your setup, you will also send us your membership database and non-member contact lists to load automatically into your website for you. Once you have reviewed the data, ClubExpress then sends every member a welcome email, inviting them to check out the new website and to update their personal information in the database.

ClubExpress includes a merchant account for credit card processing. Funds collected through the website flow directly into your bank account. You also have the option of using your own merchant account.

With ClubExpress, there are no checks to write; our monthly fees are withdrawn directly from your organization's bank account, with detailed reports available online to track how these fees were calculated.

Learn more about logistics and printing services

Why Use ClubExpress

1 Create
Build an online hub for your organization, without the need to know web coding

2 Customize
Make the site your own with a customized look and feel, menus and modules

3 Manage
Organize, communicate, and coordinate through your ClubExpress web site

You've got people. You've got passion. Now, get powerful Internet based tools to help you manage and grow a club, association or service organization. ClubExpress lets you easily create your club's custom website, integrated with your membership database and communications tools. You get features for everybody: visitors, members, program coordinators, and club officers.

Learn more about how ClubExpress works
Learn more about who uses ClubExpress
Play with our Demo Club

Simplified Management

Everything you need is in one place, including your membership database, financial reports, events, documents, committee tracking, and more.

Better Communications

Online membership directories, email and discussion forums make it easy for people to stay in touch and keep track of news and events.

Savings

People can sign up for your club, renew membership, and pay for events online, saving mailing costs as well as time.

Greater Accessibility

ClubExpress makes your organization's membership and financial data available to authorized users from anywhere, at any time.

Higher Visibility

ClubExpress websites are optimized for search engines, helping people find you when they are looking for a club or association in your area.

No Ads

You pay a low monthly fee based on your membership-and this includes everything, as well as unlimited toll-free support.

Version History

69 - March 2024 - More Info

Photo Album UI and Enhancements
Link tracking to track any links on website
BACS Direct Debit for UK
Donations as Additional Charges
Elearning Enhancements
Many bug fixes
And lots more

68 - August, 2023 - More Info

New Dashboard tab on the Control Panel to view charts on the health of your organization
New QR Code Generator module to create QR Codes that link back to your website
Actions button in the People Manager
Enhancements for our Aging-in-Place Village customers
And lots more

67 - March, 2023 - More Info

Mobile App version 2, with the following new features:
- Direct messaging between members
- Notifications from the club to members
- Revamped user interface, including Channel management
- Mobile app-specific menu
- Improved Profile screen for members to manage personal info
- Improved Remember Me function
New Task Manager module
Enhancements to the Event Calendar, Blogs, News, Classified Ads and other modules
And lots more

66 - August, 2022 - More Info

Mega Menus
New Carousel and Tab Display Widgets in the Page Builder
Unpaid Transaction Reminder email
Change the From, Reply To, and Subject of System Emails
Strong Passwords Option, including Two-Factor Authentication (2FA) with both email and text options.
Enhancements to the Event Calendar, Classified Ads, and other modules
And lots more

65 - March, 2022 - More Info

New admin interface for managing an event
Many other event calendar enhancements
Major redesign and new features in the E-Commerce Storefront
Redesigned Committees module with many new features
Redesigned News/Articles, Interests, Donations, and Blogs modules
New features added to the Classified Ads module
Countdown Timer widget
Mobile app - report Chat message
Google Analytics GA4 support
Email Deliverability - DKIM support
Content syndication for multi-tier Option 2 clubs (Blogs, News, Document Folders, Custom Web Pages)

64 - August - December, 2021 - Our Biggest Release Ever! - More Info

We completely redesigned our Template Builder for controlling the look and feel of your website
- Based around a similar interface to the Page Builder
- New sample templates
- Row-based, including visibility and device (desktop vs. mobile) controls
- Dozens of widgets to allow placement flexibility
- Content boxes folded into the new architecture for left and right common panels
- Full version manager - try out different layouts and appearances
Many enhancements to the Emailings function
- More than 20 new distribution list options, including for events and multi-tier organizations
- New personalization tags
- Control the time when an emailing is sent out, and the time now also respects local time zones
- Resend an emailing to everyone who didn't open it
- New control over who the email is coming FROM:
- Improvements in Email deliverability
- New email to newly-appointed club admins and coordinators

Save Option when Leaving a Page - never lose unsaved content again
Many enhancements to the Resource Scheduling module
Many enhancements to the Classified Ads module
Many enhancements to the Ride Log module for cycling clubs
People Manager adds a Zip/Postal Code search
Additional member data questions can now be filtered by primary, secondary, and tertiary members
Significantly improved non-member database Clean-Up Tools
Expanded data availability in Ad Hoc Reports
Many enhancements to our support for Aging-in-Place Villages
Dozens of smaller enhancements

63 - April, 2021 - More Info

Improvements in Email Deliverability for blast emailings
Redesigned "Biz.Cards" to show results in the Standard Member Directory, Committees, and Interests modules
More enhancements to the Event Calendar
POS Support - Integration with AddMi.com
Enhancements to our support for Aging-in-Place Villages, including options to simplify screens and hide features that a village is not using.
Many smaller enhancements

62 - March, 2021 - More Info

Many enhancements to the Event Calendar, including the ability to pull the answers to event questions from a member's contact info or the answers to additional member data questions.
Personal Pronoun support
Accessibility and WCAG 2.1 Level AA Compliance (requires an additional annual fee)
Custom Web Pages now have full Delete protection
Redesigned member Bio screen, including a personal "header" image like many social networks
Many smaller enhancements

61 - November, 2020 - January, 2021 - More Info

We completely redesigned the Administrator Control Panel
- Updated and modern user interface
- No more scrolling
- Hide options that you will never use
We also completely redesigned the Member Profile screen to be more modern and easier to use
More Discussion Forum improvements
Support for Stripe payment processing in 40+ countries
Many smaller enhancements

Version 60 - September, 2020 - Our biggest release ever! - More Info

We completely redesigned how you create and maintain the Home Page and Custom Web Pages
- Row- and cell-oriented designer
- Drag-and-Drop interface
- Visibility and future visibility options
- New content editor
- New Preview mode, including viewing on mobile devices
- Powerful versioning and delete protection
- Updated manager pages
New People Manager with powerful search/sort options and an updated results grid
Discussion forum improvements, including a redesigned Threaded View
Event Calendar Enhancements, including a redesigned Search function
First Login improvements
SSL Certificates can now be renewed for up to 5 years
Many QuickBooks Online improvements to more easily find and correct configuration errors

59 - July, 2020 - More Info

Business Memberships
Discussion Forums
- Threading improvements
- Customized disclaimer notes
- Improved navigation
- Improved admin tools
Many improvements to the Event Calendar
QuickBooks Online improvements, including better error handling
More Gift Memberships features
Ad Hoc reports - 30 day free trial
Support for "Other" Payment Options
Accessibility improvements for users with disabilities

58 - May, 2020 - More Info

Event Calendar Enhancements:
- Waitlist Support
- Multi-tier Option 2 - share events up and down the hierarchy
- Partial Payments - further changes
Credit card refunds
Gift Memberships
First Login
Tell a Friend
Updates to the News/Articles module
Significant updates to the look and feel of forum emailed messages and digests
Rebuilt the Multiple Misc. Charges/Credits function

57 - February, 2020 - More Info

Many new Distribution List options for Emailings and Text Messages
New "Exclude" option when building an Emailing distribution list
New model for handling partial payments for more expensive events
Charge credit card fees from the same bank account into which funds were deposited
Many enhancements to the Donations module, including support for Recurring Donations
More than a dozen enhancements to other parts of the platform

56 - November, 2019 - More Info

Send text messages to member and non-member mobile phones
- Members and non-members must opt-in (by Federal law) but we simplify this process
- Dedicated phone number for each club or association
- Complex distribution lists, same as in Emailings
- Control when a message is sent (date and time)
- Optional embedded link back to the website
- Single or double length messages
- Integration with the Event Calendar
- Monthly and per delivered message fees apply
Optionally offer discounts for payments by check or cash
Major overhaul of the user interface and features in the Collectibles module
Many more Internationalization enhancements, including support for A4-formatted reports and labels
Many new features for our Aging-in-Place Village customers
More than a dozen smaller enhancements

55 - July, 2019 - Our Biggest Release Ever! - More Info

Ad Hoc Reports
QuickBooks Online Support
Member Profile Attachments
Event Calendar
- RSVP Support - Yes/No/Maybe
- Multiple Coordinators for an Event
- Multi-Date Events
Other Enhancements
- New Features in Classified Ads
- Cleanup Title for uploaded Photos and Documents
- Member Types - Control Display Sequence
- Coordinator Copy Function
- Popup notices on Login can be turned off
- Configure a Survey as an Election
- Member Manager updates
- External Menu Items - new Options
- Go Live date for Blogs
- Chapters/Additional Members screen updates
- New Control over tertiary member photos and secondary/tertiary member Join Date

54 - January - May, 2019 - More Info

Resource Scheduler Changes

Support for daily and overnight reservations
Copy and Multi-Copy functions
Add to my Calendar option
Control the max days out that a reservation can be made

Event Calendar

Internationalized for time zones, date formats, currencies, and sales tax/VAT/GST support
QuickRelease function for guests who have not signed the club's Release/Waiver form

Image Editor improvements (support for size and brightness adjustments)
New options in the Standard Member Directory
New options in Photo Albums
New Submenu widget
GPS file support in the Cue Sheets module for cycling clubs

53 - September - December, 2018 - More Info

The ability to record attendance at an event or activity using a mobile device, including scanning a membership card barcode
Redesigned editor for creating and replying to discussion forum messages on a mobile device
The ability to manipulate photos and web graphics
New search and filtering options in Photo Albums
Collect and store emergency contact information for members
Track bank account changes
Birthdays/Anniversaries widget in the content editor
Save an Emailing as a template
Reminder system emails can now be edited
iCal Support in the Event Calendar (compatible with mobile devices and Google Calendar)

52 - May - August, 2018 - More Info

Updated Privacy Policy and Terms of Use for compliance with EU GDPR
- Updated screens and processes to provide compliance also for individual clubs and associations
New interface for creating and sending blast Emailings
New interface for creating and managing events in the Event Calendar module
Support for many new registrant types in events
Support for "Always Secure" mode and for clubs to purchase their own SSL Certificates
More internationalization changes
- Reports have been updated
- Blogs
- Control Panel improvements for non-US customers
- Expanded support for sales tax / VAT / GST
New Subgroup features for organizations with chapters/districts/regions
- Photos and photo albums have been fully subgroup enabled
- New template copy function to create a sub-website within the main site
Mailing List Categories for both members and non-members (replaces Non-Member Categories)
Improvements in PDF file handling
Improvements in email deliverability
New function to Drop older Expired members

51 - March, 2018 - More Info

Rebuilt Standard Member Directory module
2nd Part of Internationalization Project - time zones and redesigned address panels
Many usability enhancements for Admins - financial accounts, menus, bad email handling, primary/secondary/tertiary member handling
Member notifications on login for a pending payment or it's time to renew
"Log in as a Different User" for people who share a computer
Enhancements in Collectibles, Committees, the Event Calendar
Enhancements to the Meets function in the Mobile App

Version 50 - December, 2017 - More Info

New Business Directory module for Chambers of Commerce and Trade Associations
1st Part of Internationalization Project - localized currency symbols and date formats
Redesigned News/Articles module with many new features; also a live News widget
Redesigned the FAQ/Technical Library module with a new UI, tag support, and a search function
Blogs can now have multiple authors
Track and report on adds to, and drops from, chapters and interest groups
301 Redirect support for clubs moving to ClubExpress from other platforms
Dozens of smaller enhancements to other modules and functions

49 - August, 2017 - More Info

PayPal Support - members and non-members can pay pending transactions using their PayPal account
Significant upgrade to the Blogs module
- Updated user interface
- The tagging system, previously announced, has been added to Blogs
- New search function to find blog posts by author, date range, tag, text, etc.
- New subscription model using email instead of RSS
- A new Blogs Widget allows you to highlight recent blog posts on your home page or a common content panel
Redesigned Contact Us screen now includes a Captcha to minimize spam or bot submissions
Event calendar now allows quantity for items in a multi-activity event
Many new and updated reports and data exports
Dozens of smaller enhancements throughout the system, addressing customer requests
TLS1.2 now enforced for member login and other secure pages for improved security

48 - April, 2017

Significant improvements to the Emailing system to improve compatibility with email viewers and mobile devices
Powerful new Collectibles module for clubs where people "collect" things
- Define any number of properties across multiple pages
- Answers can be in 25+ different formats
- Members define individual items within their collections
- Link a photo or a complete photo album to each item
- Can be used as a formal "Registry", including items owned by non-members
- User, member and admin search functions to locate items
Major upgrade to the Documents Library module
- Limit folder visibility to subgroup members (chapter, district, region)
- New tagging system
- New search function to find documents by title, description, tag, format, etc.
- New central Document Approval page
- New folder option to allow member uploads without admin approval
- New global options page for document folders
- New multi-upload function
The new tagging system has also been added to Photos and the News/Articles module; there is also a global tag manager
Custom web pages, news articles and document descriptions now accept foreign language characters, emojis, symbols and other special characters (Unicode support)

47 - December, 2016

Significant improvements to the advanced Content Editor, used to update the home page and custom web pages
Improvements to the Home Page Designer for better rendering on mobile devices
- Home page now accepts foreign language characters, emojis, symbols and other special characters (Unicode support)
Improved user interface for the Documents Library module
Many enhancements to the Mobile App, including chat notifications and Add to Calendar
New Subgroup Members admin function
New Cancel Event function
More control over page titles for improved SEO
More enhancements in our support for Aging-in-Place Villages

46 - October, 2016

Powerful Mobile App for each club or association, with the following special functions:
- Channel-based. Create as many channels as you need, with membership controlled in 8 different ways;
- Live Chat function to communicate with channel members in real time;
- Meets - connect with channel members in your vicinity;
- Channel Directory;
- Channel Events;
- Channel Polls.
Chat and Meets functions are also available on the website
New Ad Hoc Forms module
Enhancements to the Resource Scheduling Module
Expanded Committee Exports
More than 40 enhancements to our support for Aging-in-Place Villages

45 - April, 2016

Powerful new Resource Scheduling module for associations with physical assets that can be rented or reserved
New Classified Ads module
Enhancements to the blast Emailings function, including an updated UI, personalization, attachments, and online viewing
Enhancements to the Check-In Desk module
New export to show all the members in a membership on a single line

44 - December, 2015

Powerful new Jobs Board module for professional and trade associations
New Transaction Search and Bulk Payment Update screen
Enhancements to the Interests module
New exports and reports
New forum option: build a forum around the answers to an Additional Member Data question
Support for the new Microsoft Edge browser in Windows 10

43 - August, 2015

Powerful new Certification and Continuing Education module for professional and trade associations
Many enhancements to Additional Member Data questions, including a simplified interface to define questions
Now 20+ question types, including formatted text with support for regular expressions and images
These new question types and features also added to Surveys and Event Questions
Many other enhancements to the Surveys module, including limiting a survey to a subgroup and to primary members only
Two new modules for Aging-in-Place Villages: Volunteer Self Signup and Become a Service Provider

42 - April, 2015

Redesigned the look and feel of the E-Commerce Storefront and added many new features
Redesigned the Storefront Order Fulfillment process to make it easier to use
Redesigned the public pages of the Event Calendar and the Event Registration Wizard
Event Calendar sequence numbers at the registration, registrant, or activity-registrant levels
System emails switched to HTML format with a built-in edit and customization tool
New "Accordion" and "New/Renewing Member" widgets in the editor
Copy URL function for documents and photos
Redirect to an external website on logout

41 - December, 2014

Responsive Design to render ClubExpress websites appropriately on smartphones and tablets
Converted all remaining Control Panel and admin screens to use icons
New Web Graphics interface, including support for folders and titles
Improved management of image orientation for photos uploaded from mobile devices
Improvements in how documents, photos, and videos are stored, uploaded and displayed
Improvements in email reliability and deliverability
New reports and exports for Donations
New Weather widget in the editor

Version 40 - August, 2014

More improvements to the Event Calendar, including enhanced support for release agreements and larger events ('000s of participants).
Introducing QuickEvents, including support for member-created events!
Redesigned Social Networking support, including the powerful new ability push content to your social networks
Enhancements to the Donations module, including support for tracking non-cash donations and employer matching funds
Enhancements to the Surveys module
New Check-in Desk module
New Facebook and Twitter Feed widgets in the editor
New reports and data exports

39 - April, 2014

Redesigned Discussion Forums module with many new features
Redesigned Document Library module
Redesigned FAQ/Technical Library module
Redesigned home page editor
Updated user interface for Committees, Interests, News/Articles, Donations, Surveys, Benefits and Contact Us
Many improvements to the Event Calendar, including the ability to edit event registrations
alt text support when placing images on pages

38 - November, 2013

Changed credit card processing to use the club's name instead of "ClubExpress"
New Volunteering module
Redesigned Member Directory module
Redesigned page header editor with many new options
Predefined emailing templates with Copy functionality
Improvements to Photo Albums
New design for linking subgroups (chapters, etc.) to bank accounts
Redesigned online help system
Many user interface improvements

37 - July, 2013

New and powerful tools to control the look and feel of ClubExpress websites
Many new templates and layouts
Predefined and custom color schemes
Unprecedented control over backgrounds and watermarks
New control over website width
New control over text styles for normal and heading text
Many new design layouts for headings
Many new menu layouts
Install and use custom fonts throughout your website
Full support for Preview and Apply; make changes at any time!
Transaction Reference Number (invoice no.) throughout the system
Individual club refund policies
Improved Authorize.Net interface for clubs with their own merchant account

36 - May, 2013

New user interface for Photo Albums
New user interface for Blogs
Updated admin interface for Custom Web Pages and Photo Albums
Enhanced Quick Member Lookup screen
Internal improvements to the Emailings process to make it more robust
Improvements in the Member Directory function for clubs where people join through their business/professional lives
CheckBox questions in Surveys now allow you to limit how many boxes can be checked
Improvements to mailing label reports
New reports! ClubExpress now has more than 180 reports.
New design for popup windows
New Page Tools Widget
Additional options to control renewal and expiration settings

35 - November, 2012

News module expanded to include "Articles" support
More video tutorials
Password strength meter and support for longer usernames and passwords
Many internal updates (session management, caching, etc.)
Editor update for better paragraph handling
Improved processes for Immediate Payment Required events
Convert expired or dropped members to non-members

34 - July, 2012

Upcoming Events and Slideshow widgets, and new widget editing options
New Support tab on the Control Panel
Video tutorials
Discount coupons
FEIN can be stored and will display on invoices and receipts
The ability to subscribe to a forum thread
Event questions now have a "Visibility" option
Improvements to event confirmation and cancellation emails
Improvements to the standard Member Directory
Enhancements to reports, including sub-group enabling a number of reports
Member Manager enhancements for Pending members and in the Primary/Secondary/Tertiary dialog
Enhancements to the Donations function

33 - February, 2012

Committees can now include non-members
Improved interface for managing website graphics
Improved interface for the Photo Page Index screen
- Search functions
- Paging for clubs with dozens or hundreds of pages
All system emailings moved to a queue architecture for improved reliability
Event improvements
- Automated reminder emails for upcoming events
- Improved user interface for specifying event registrant types
- Position the event Description panel at the top or bottom
- Confirmation email when an event registration is cancelled
Improved control over website appearance
- Define website width and background (color or image)
- Advanced style sheet controls for experienced website developers
- Preview appearance changes before applying them
New control over expiration date for rolling renewals
Improved handling of secondary and tertiary members when a primary member renews
Redesigned Contact Us page
Configure default directory visibility for new members
Storefront pending orders export
Reports now displayed using SSL
Improved interface for approving forum messages in moderated forums

32 - October, 2011

New Control Panel interface using tabs and panels
- Improved security options, especially for reports
- Icons to quickly access major functions for each option
- Setup tasks are hidden unless required
New emailing user interface and features
- Distribution lists allow sending emails to complex combinations of members and non-members
- More than 30 options for selecting the members and/or non-members
- Distribution lists can be saved and reused
- Saved template support
- Tracking who opened the email
Improved support for emailings with multi-tier clubs
New discussion forum features
- Limiting a search to the current forum
- Filtering within a date range
- AND, OR, Exact, Boolean and Fuzzy search options
- Improved performance in forum searches
- Simplified editor for forum messages
- Improvements to forum emails and digest messages
- Forum membership can now be based on a chapter, district or region
- New forum reports
Immediate payment required option for event registrations
Quick Polls
- One question, radio buttons only
- Answers are shown immediately
Donation editing
RSS Subscribe button on the main Blogs page

31 - May, 2011

ClubExpress now supports TWO models for multi-tier clubs and associations
- In the original model, everyone belongs to the top level and there is only one website to login to.
- In the new model, everyone belongs to the lowest level and there are multiple websites to login to.
Social networking links to club Facebook, Twitter, LInkedIn pages
New Chapter Finder module
Track Member "Achievements"
Improvements to multi-photo uploads
In discussion forums, members can now edit their own messages
Changes to the Payment page when multiple transactions appear
Support for Internet Explorer 9.0

Version 30 - February, 2011

New report output option to CSV
Event calendar now gives control over required fields for non-members and companions/guests
Improvements to viewing photos
Additional addresses for the club (official, payments, meetings)
Google Analytics support
Payment confirmation email includes more details
Maximum interests that a member can sign up for

29 - October, 2010

New Blogs module
Automated membership payments
Different menus for each member types
New website templates
Additional charges can be run at any time
How heard option for mailing list
New edit options for credits
Improvements to how companions are registered for an event

28 - June, 2010

New display of committee members
Forum defaults can now be specified
See how often a forum thread has been viewed
New forum reports
Event details can be inserted in the confirmation email
New "Printed Newsletters" option
New invoice reports for standard #9 and #10 window envelopes
Google Site Verification support
Support for uploaded files up to 90MB in size (videos, etc.)
Many other smaller improvements

27 - February, 2010

Redesigned wizards for new member signups and renewals
More control over which screens appear in these wizards
Non-members can be in more than category
Support for uploading and inserting audio, video and Flash files
Simplified links to videos on YouTube, Vimeo, etc.
In the documents module, you can optionally allow members to upload documents and allow them to rate and comment on documents
Discussion forums module
- New options to handle replies in listserver mode
- Strong or weak threading
- Forum edit page was redesigned
- Subject Tag option
- Improvements to the Daily Digest format
Hi-res photo support in the Membership Directory
New sorting and display options for Photo Pages
Multi-photo upload now uses the original filename by default
Improvements to QuickBooks transaction and credit exports
New payment method for multi-tier clubs
Many new reports
"Not-Attending option in the event calendar
Redesigned Login page
Internal changes to the transaction and payment systems

26 - August, 2009

Photo management has been completely redesigned
- Photo libraries replaced by a tagging system
- Master tags and a tag analyzer
- Multi-photo upload
- Photo albums simplified and enhanced, with new options
Social networking support on the member bio screen
Sub-menus, menu separators and external menu choices
Improvements in email handling for better deliverability
More QuickBooks improvements
- New Member and non-member export
- Sales tax support in the E-Commerce Storefront
- Exports based on date entered, not the date recorded
- Storefront transactions include item count and cost per item
An updated content editor
- More efficient HTML code
- A resizable editor window
- Improved spellchecking interface
- Insert emoticons (smilies
- Improved font size management
- New style builder options
- Document inspector
Button builder for links
Event calendar user interface changes
Multiple default locations for events
Optional member cancellations
New member directory visibility options
New options for clubs with chapters
Improvements to the Member and Non-Member Managers

25 - April, 2009

New E-Commerce Storefront module
- Any number of categories, products, and product variations
- Define a "small" or "large" storefront with different options
- Support for digital content that is downloaded
- Manage product availability and visibility
- Define pricing for members, non-members and specials
- Track inventory, backordering and partial-fulfillment
- Control shipping and handling fees, and sales tax
- Full integration with ClubExpress transactions and payments
- Shopping cart, including quantity adjust and remove
- Checkout with gift option, shipping method and address
Optional 3rd renewal notice
New protections against duplicate signups
New options for clubs with chapters to control chapter admin access

24 - December, 2008

Scheduled emailings (now or on a specified future date)
Improved emailing support in the event calendar
More email filtering options
Track and report on event attendance
Improvements to adding companions/guests to an event registration
New options to control how subgroup dues are calculated
Member Event History on the Profile screen
QuickBooks integration
Multiple miscellaneous charges
Non-member merge to remove duplicate information
Member manager UI improvements
Favicon can be customized

23 - October, 2008 - Our biggest upgrade ever!

Powerful support for clubs with chapters, districts and regions (subgroups)
- 1, 2 or 3 levels
- Define names at each level
- Defined subgroup coordinators with limited management control over just the members of that subgroup
- Non-member database is subgroup enabled
- Event calendar, committees and documents were subgroup enabled
- Custom web pages and photo pages are subgroup enabled
- Selected reports and data exports are subgroup enabled
- Control over how subgroup fees are charged
- Automatic distribution of fees to subgroup bank accounts
Support added for "Tertiary" members (linked to a primary but cannot login)
Control over what information is collected for secondary and tertiary members
Control over what and how many chapters a member can join
Other improvements to member types
New features added to the Chapter Finder, including image maps and what information will be shown
Discussion Forum changes for improved email handling
Redesigned Documents module to support folders and sub-folders
Redesigned Committees module to support sub-committees
Improved activity management in events
Interests export option
Surveys module results now include comments
Donations module supports decimals
Home Page Editor improvements
New data exports
Better support for Canadian postal codes

22 - April, 2008

Added a context-sensitive online help system
Discussion forum enhancements
- Quote from the previous message
- Reply privately
- View message author's bio
- Set initial forum defaults
Edit payment history
Improved transaction and payment management features
Member interests screen can now be included in the member signup wizard
More control over which fields are shown on the Contact Info screen
Control over secondary member "type"
Remember Me option when logging in
Improved search engine optimization
Event calendar enhancements
- Short Description for notifications
- Optionally display public holidays on the calendar grid
- Improved validation for missing or incorrect values
- More information shown for event locations
- Required activities for multi-activity events
- Non-members can find themselves in the database if they previously attended an event
- More options to edit registrations
- Improved event-specific questions
- Reports and exports within the event calendar
Significant improvements to the non-member database and manager
Import non-members from a CSV file
Convert a non-member to a member
Optionally hide the non-member transaction fee
Improved validation in the new member signup and renewal wizards
Many other small feature enhancements

21 - December, 2007

We redesigned the user interface for the event calendar and event management
- New event search and filtering options
- New grid and list views
- New admin "ribbon" bar for each event
- More event default settings to configure the calendar for your club's preferences
- Color coded event categories
- Improvements to Registrant Types, including compound and hidden types
- Added Registrant List visibility options
- Change the text of the "Register Now" button
- List cancellation policy for an event
- List event "rules" for an event
- Warn if a member is already registered for an event
- Optionally cancel and delete all unpaid registrations
- Improvements to event Notifications
- The printable version of the calendar is reformatted
- Enter notes about an event
- Event exports at the registration, registrant and activity-registrant levels
- Registration - View Details option
- Improvements to event registration confirmation emails
- Event Capacity limits are now strictly enforced
- Partial payment options are now available
Pending payments page was redesigned
- Includes more information about each transaction
- Now supports partial payments and credits
- New "Please wait" screen and receipt page
Profile - Transaction History page redesigned to show more information
Profile - Payment History page was also redesigned to show more information
Profile - Credits page
New Pending Payments and Credit reports
New Open Credits manager screen
In the Member Directory, we improved searching for members in Canada
In the Donations module, control the sequence of funds
In the Interests module, create interest categories visible to admins only
In the Surveys module, create a survey visible to a selected member type only
Multiple email forwarding addresses for club email accounts
Login page has a "Remember me on this computer" option

Version 20 - December, 2007

Significant discussion forum enhancements
- Fully functional listserver for email-based forums
- New forum membership options
- New forum security options (support for a "moderator")
- New forum status and visibility options
- New options to control moderator approval
- Individual member blocking or approval required
- New search options
- Forum Policies page
- New forum icons to indicate new, pinned and current messages
- Support for attachments to forum messages
- New options at the individual member level
Club-level email accounts (e.g. membership@myclub.org)
Improvements to better handle bounced or bad emails
CAN-SPAM compliance, including opt-out links
Blast emails supports a Test to Self option, results screen and new reports
Benefits module uses the advanced content editor for fully-formatted content
Committees module allows the sequence of committees to be controlled
New view options in the FAQ / Tech Library module
Improvements to the Member Directory / bio module

19 - April, 2007

Improvements to the Custom Web Page index screen
- Category support
- Copy function
- More control over visibility
Improved error checking and reporting on the payment page
vCard support to download and add members to your personal contact manager
vCalendar support to download and add events to your personal calendar
Send emails to members filtered by member type
Documents module now allows categories visible to admins only
Donations module includes a comment field
Home page editor now supports rows visible to the public only
Track Drop Reason for dropped members
Improved session management in the popup editor window
Other minor usability enhancements
New reports

18 - December, 2006

New member Profile Screen - smaller and easier to navigate
Pending Payments screen for admins
Web Graphic admin screen to manage uploaded graphics and images
Improvements in how documents and photos are uploaded
Directory Bio page for business members
Required validator support for club-specific questions
New event registration confirmation email if the event was free
Many new member configuration options
New Club Options page to control keywords
New Website Options page
New screen to handle primary/secondary member relationships
Minor improvements to the Committees, Interests, Contact Us, Documents and Event Calendar modules
Configure a domain name to point to an interior page of the website
Support for QuickLinks -simplified URLs
Many new and updated reports and data exports

17 - August, 2006

New Surveys module
- Supports multi-page, multi-question surveys
- Control availability and close method
- Allow anonymous responses and how often members can vote
- Preamble and "Postamble" pages
- 15 different question formats
- View results at the response and question levels
- Reports and data exports
- Supports online voting for club elections
Usability enhancements in the Interests, photo page and member directory modules
Editor improvements

16 - June, 2006

New administrator control panel
New administrative coordinator security level (only some CP choices)
Redesigned link builder with new options and improved usability
HTML-based emails
Trial memberships
Improvements to club Titles and Contacts
New module has additional options
Many report enhancements
Support for clubs to have their own merchant account for credit card processing

15 - March, 2006

New credit card processor and rates
Improved error handling for credit card transactions
A new advanced content editor for creating HTML-based content/pages
New Donations module
- Fund title, description, active, visibility
- Allow anonymous donations
- Optional suggested amount and goal
- Non-member donations
- FInancial account control
- Admin interface to manage donations
- Fund and donor reports
Many other new and enhanced reports and data exports

14 - February, 2006

A complete redesign of the event calendar with online registration
- A greatly simplified user interface
- Redesigned event administration screen
- The ability to save event defaults
- A new method for handling who can sign up for an event and what they will pay
- New control over event visibility
- Event descriptions are now built using the advanced content editor
- Event contacts
- Non-member event registrants are added to the non-member database
- New payment options
- Optional release agreement
- Improvements in registering for multi-activity events
- Support for items that you purchase rather than attend
- New Registrations status screen
- Links to an event report and event photos
- Archive events
- Event Copy features, including multi-copy
- Event-specific questions at multiple levels
- Send emails to event registrants
- Organize events into categories
- Metro area support to group events
- New cancel and delete registration options
New FAQ / Tech Library module
- Supports categories, questions and detailed answers
- Control over display sequence
Member Finder module for the public side of a website
Improvements in how alt addresses are managed and used
New Profile - Transaction History screen
Member opt-out of general emails
Improvements to data exports

13 - November, 2005

Simplified "Forgot My Password" process
Many small improvements to the member database and Member Manager
Improvements in the Renewals process, including auto-renewals
New payment options
Improvements to club-specific questions
Board approval option for member types
Non-member Database enhancements
"Add Me to your Mailing List" option for the public side of a website
Template improvements, including Common Content panels
Improvements to the Interests, Photo Page and Member Directory modules
Improvements in photo uploading of hi-res images

12 - September, 2005

Enhancements to chapters, districts and regions, including an updated Chapter Finder
Pending members can now be warned and dropped automatically
Improvements in how members are expired automatically by the system
Misc. charges feature
Improvements to the Member Manager
View answers to club-specific questions, including 2 new reports
Minor enhancements to the Committees, Forum, Documents and Member Directory modules
Many new reports and data exports
Bookmark support in the content editor

11 - June, 2005

Major improvements to transaction and payment processing
FInancial accounts allow transactions to be organized for reporting
ClubExpress can now distribute member payments into multiple bank accounts for chapters
New reports for bank account activity
Club-specific questions can be displayed on the Member Bio page
Many small improvements to the Member Manager
New options for required fields (email address, etc.)

Version 10 - March, 2005

New support for Administrative Coordinators (some admin rights but not the complete Control Panel)
New filter and search tools in the Member Manager
Reports can now be output in HTML, Word and Excel (in addition to PDF)
New filter options for reports
Multiple improvements to the event calendar and online event registration
Size limit of 4000 chars in the News module was removed

9 - February, 2005

A new Photo Manager allows clubs to upload and organize photos with full descriptive information
Photos are stored internally in 3 resolutions (original, screen, and thumbnail)
Photo pages allow photos to be organized into different layouts
Photo page index module
Member photo libraries and photo pages also supported
Enhancements to the editor to support the new photo features
Support for family or small business memberships (primary with multiple secondary members)
New filter options in the Member Manager
New data export for external mailing shops

8 - January, 2005

New support for additional charges as part of a new signup or renewals
Date Joined field was added
New support for clubs to have their own merchant account
Support for clubs to control whether credit cards and checks will be accepted

7 - December, 2004

Added a data export feature with a dozen exports of various kinds of data
New contact information form for clubs where members join through their business or professional lives
Document categories now have visibility options
Notes feature for admins only on the Member Manager
System emails can now be customized
New reports

6 - November, 2004

We redesigned the Member Signup/Renewal Wizard to be more intuitive
Improvements in how member status is handled
Minor enhancements to the event calendar
Additional charges now support quantities
Control Panel now includes a count of active and expired members
A number of new features without a user interface
- Default state and country
- Email to the Member Director when a new member signs up
- Menu choices that link to external websites
- Primary keyword for a club can be changed

5 - September, 2004

Online event registration is now fully enabled for members and non-members
Enabled paging for the Member Manager and Member Directory
Added fields for spouse and personal website
Added a "Renew" link in the Login panel when it's time to renew
Club Questions can now be flagged as required
Added a Chapter Finder module
Added Spellchecking in many text fields
Added the ability to restrict discussion forums to selected users

4 - June, 2004

Discussion forums module is now active in its first release
Event registration for single-activity events is now implemented
Non-member Mailing List function is now available
Admins can now edit member numbers
Spell-checking has been added to a number of text fields
Various style sheet issues were cleared up to provide more UI consistency
Improvements were made for compatibility with Mozilla Firefox
Improvements were made to the advanced content editor display
Manuals were updated; they can now be downloaded from the Control Panel and Profile

3 - May, 2004

An incremental release with a number of small features and bug fixes
Country field added to allow for non-US members
A club's internal member number is now shown in the Member Manager
Beta release of the new Discussion Forums module

2 - April, 2004

Implemented the Club-Specific Questions feature to allow clubs to expand the database
10 different formats supported for the answers
Control provided over visibility, whether the answer is required, etc.
Additional charges as part of a member signup
Event notifications - an entry in the calendar that is not a full event

1 - March 15, 2004

Announcing the first release of ClubExpress, a comprehensive Internet-based platform that combines a fully customizable website with a membership database, communication tools, and administrative functions. Each club website includes a front end for general information / promotion, a members-only content area and a secure back end for the administration of club services and transactions.
ClubExpress provides a platform that allows clubs and associations to fully manage their operations and communications online, with absolutely no training and with a far smaller time commitment.
The platform is simple to use, but flexible enough to allow more experienced users to add their own elements.
Administrative features include an online membership database, member sign up and renewal services, dues collection via secure credit card processing and custom reporting capabilities.
Custom modules are provided for news, document sharing, committee work, events, calendars, member interests and more.
ClubExpress even facilitates the sharing of information, ideas and finances among national and regional clubs with local chapters, and between clubs with common interests.
ClubExpress provides all the tools to make membership as rewarding as it can be by putting the focus back on the passion. That’s our mission: More Passion. Less Paperwork.

TEAM

We're Hiring

ClubExpress is a Software-as-a-Service Internet platform focused on clubs and associations, and especially organizations run by volunteers or a very small paid staff (hobby and enthusiast clubs, leisure and active sports clubs, professional and trade organizations, social clubs, parent groups, community service clubs, fraternities and alumni clubs, chambers of commerce, political groups, religious groups, and membership-based businesses.) We've been around for 14 years, through more than 50 product releases. The product is stable, high-performing, reliable and secure. We're profitable and growing.

We're hiring for the following positions:

Support Engineer

We're looking for someone to help customers use the ClubExpress platform, and to configure and build out their websites and databases. Questions will come from club or association administrators who need to know how a specific feature works. Support is also provided to club or association members who need help logging in, registering for an event, renewing their membership, making a payment, etc.

Inside Sales

We're looking for someone to help to sell ClubExpress to potential customers. This is an Inside Sales Position; no travel is required. You will develop lists of potential customers (clubs and associations) in specific industries (for example, yacht clubs or car clubs or trade associations) using publicly-available information, and then cold-call to the officers of the club or association to determine their interest in our product and to schedule a demo. You will also take calls or leads that come into the office through other channels, based on our marketing and PR efforts. You will demo the product to interested parties, help to close the sale, and hand it off to the implementation team. We need someone with experience selling software, ideally "Software-as-a-Service" (SaaS).

For All Positions

Candidates must have good organization and communication skills and be comfortable speaking on the phone to potential or current customers, and who are interested in growing with the company into more responsible roles. We especially need someone who is comfortable with technology, learning how to use the features of our platform so that they can communicate this knowledge to our customers.

Location is Schaumburg, Illinois, near Woodfield Mall. Compensation includes base salary and bonuses based on the employee's performance and company performance. Sales positions also include commissions. We provide a qualified retirement plan and health insurance. Additional benefits will be added as we continue to grow.

Principals only, please. We regret that we're not in a position to work with headhunters or contractors or off-shore or out-of-state services. We also cannot pay relocation. No phone calls or visits either.

And if you're going to apply for a position, please take a few moments to explore this website and learn more about what we do! Watching a couple of videos or webinars is a good start.

PDF Applications to kate "at" clubexpress.com.

Contact ClubExpress

You may contact ClubExpress via the following:
General Questions: info@clubexpress.com
Support Questions: support@clubexpress.com
Privacy Questions and to contact our Data
Protection Officer: privacy@clubexpress.com

Ask Support A Question