Will ClubExpress work with any browser?
Yes, ClubExpress is compatible with all of the major browsers in their most recent versions (Microsoft Internet Explorer 8 and up, Firefox (version 3 and up), Google Chrome (all versions) and Apple Safari (version 3 and up.)
Do I need a more powerful computer to use ClubExpress?
No. ClubExpress requires very little from your computer and will work properly even on computers that are 5-6 years old. For PCs, we recommend a screen resolution of at least 1024 x 768px, Windows XP or later and enough hard disk space for normal operations. ClubExpress also works on a Macintosh or Linux-based machine.
Is ClubExpress compatible with my Apple Macintosh?
ClubExpress is fully Mac compatible.
Is ClubExpress compatible with my tablet or smartphone?
ClubExpress websites display normally and work properly on a tablet or smartphone. For modern tablets with excellent resolution, the website will look and function just as it does on a personal computer screen. We don't currently optimize the display on smartphones, although this is in our future plans.
Do I need any special software to use ClubExpress?
Users will get by with just an Internet browser. We recommend that club administrators and coordinators have access to a PDF reader; the latest versions of Windows and Mac OSX have this built in or you can download a PDF reader from multiple sources.
Do I need a high-speed Internet connection to use ClubExpress?
A high-speed connection is not required but a faster connection will certainly make some screens more snappy, especially screens with multiple photographs, but performance should be acceptable even at the minimum speed.
What about members who don't have an Internet connection or email or a computer?
Members without an Internet connection or email will continue to interact with your club or association as they always have, by attending events and receiving a printed newsletter. If they want to connect to the system, they can do so at a friend's house, at work, at any library, or at an Internet cafe. ClubExpress sends welcome letters and renewal notices to members without an email address using regular mail. They send renewal or event registration checks to the regular address and an admin can then record this information in the system.
We already have an Internet domain (www.myclub.org). Can we use it with ClubExpress?
Absolutely! ClubExpress allows you to enter one or more domain names that you own and we will set things up to point them to your ClubExpress website. (You will also need to work with your domain registrar to point your domains to our nameservers. There is no charge for this and it's a simple configuration change. Full instructions can be found in the ClubExpress administrator manual.)
We don't have an Internet domain but we'd like to get one. Can you help?
ClubExpress is not a domain registrar but you can use any registrar. (We use GoDaddy
for our own domains.) Note that there is a small fee payable to the domain registrar (generally less than $10 per year) to own a domain.
We don't have an Internet domain and we don't want one. Can we still use ClubExpress?
Yes, you don't need an Internet domain to use ClubExpress. When you set up your account, we ask you to specify a "shortname" for your club or association (for example, mybikeclub.clubexpress.com). This name can be used to access your ClubExpress website at any time. This model also allows you to keep your current website active until the new one is ready.
We'd like to keep our existing website and use ClubExpress for members only. Is this possible?
Yes, some of clubs do this because their existing website is large and well-established and they don't relish moving years of content over to the new site. We can generally mimic the look and feel of the old site so that the transition is as seamless as possible. The main site will have a "Members Click Here" button to jump to the members site, which in turn will have a "Return to Main Site" button to jump back to your public site.