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How big can my website be?
How many members does ClubExpress support?
How many administrators and coordinators can I have?
How many committees, interests, news items, chapters, events, contacts, benefits, discussion forums, etc., etc., can I have?
How is the website designed?
How easy is it to change the content?
How easy is it to change the look and feel of the site?
Can I control what information is shown to members and the public?
Can members control what personal information is displayed?
What if my club or association has a special need that's not provided by ClubExpress?
Will ClubExpress work with any browser?
Do I need a more powerful computer to use ClubExpress?
Is ClubExpress compatible with my Apple Macintosh?
Do I need any special software to use ClubExpress?
Do I need a high-speed Internet connection to use ClubExpress?
What about members who don't have an Internet connection or email or a computer?
We already have an Internet domain (www.myclub.org). Can we use it with ClubExpress?
We don't have an Internet domain but we'd like to get one. Can you help?
We don't have an Internet domain and we don't want one. Can we still use ClubExpress?
We'd like to keep our existing website and use ClubExpress for members only. Is this possible?
Can members join through the website?
How do members renew their membership?
How do memberships expire?
How are collected funds remitted to us?
How are credit card processing fees charged to us?
How are ClubExpress fees charged to us?
Can we review the details of each transaction?
How do credit card transactions appear on the member's credit card?
We already have a credit card processing account. Can we use it with ClubExpress so that members see our name on their monthly statements?
How secure are credit card transactions through ClubExpress?
What is ClubExpress written in?
Where do our website and data reside and how is it connected to the Internet?
 
 
Website Size and Capacity
How big can my website be?
There is no limit to the size of your website. You can create as many pages and upload as many documents, photos, videos, etc. as you need.
How many members does ClubExpress support?
Again, there is no limit. We clubs and associations from startup (no members!) up to any number. The largest club using ClubExpress has more than 7400 members and we have many clubs with members in the thousands
How many administrators and coordinators can I have?
There is no limit. ClubExpress supports nine separate levels of security and you can have as many people as you want at each level.
How many committees, interests, news items, chapters, events, contacts, benefits, discussion forums, etc., etc., can I have?
There are no limits for any of these items! When the database is properly designed behind the scenes, "2" is the same as "20". You can have as many interests and interest categories, committees and subcommittees, chapters, events, contacts, benefits and discussion forums as you need.
 
Website Content
How is the website designed?
ClubExpress includes all the tools that you need. You start by picking a template and then a theme for this template (mainly the colors used on the website.) Then you use our built-in designers to create the page header, menus, common content boxes that appear in different places based on the template, home page, etc. ClubExpress gives you the tools to create website content, upload photos, link to audio and video files, create links to other parts of the website, etc. For experienced web designers, ClubExpress supports more advanced concepts, but you don't need to be a web designer to do any of these tasks.
How easy is it to change the content?
The same built-in tools that are used to create content are also used to modify it. You never need to come to us to make changes in any part of the system.
How easy is it to change the look and feel of the site?
As noted above, ClubExpress includes a number of built-in templates and themes, and these can be changed at any time. Select one, click Save, and the whole look and feel of your website changes! ClubExpress also supports a number of options for a semi-custom and fully-custom look and feel, perhaps to match an existing website or if you have access to a designer who can create a full custom look for your organization.
Can I control what information is shown to members and the public?
ClubExpress websites have multiple areas for different audiences. There is the public side of the site where you promote the club to potential members, the public, etc. Once members login, they are on the members side of the site where you provide information that's available to members only. Each member also has a personal Profile where they can maintain their own contact information (and which is not available to other members.) There is also a whole admin section of the site that is only available to authorized administrators or coordinators.
Can members control what personal information is displayed?
Yes, clubs can optionally allow members to control what information is shown to other members.
What if my club or association has a special need that's not provided by ClubExpress?
Call us! We do some kind of customization for about 10% of our clubs and associations. Sometimes it's just a custom member directory with unique search options; sometimes it's a unique module or function for use by your club or association only. Programming fees will apply for custom functionality.
 
Internet
Will ClubExpress work with any browser?
Yes, ClubExpress is compatible with all of the major browsers in their most recent versions (Microsoft Internet Explorer 7 and up, Firefox (version 2 and up), Google Chrome (all versions) and Apple Safari (version 2 and up.)
Do I need a more powerful computer to use ClubExpress?
No. ClubExpress requires very little from your computer will work properly even on computers that are 5-6 years old. For PCs, we recommend a screen resolution of at least 1024 x 768px, Windows XP or later and enough hard disk space for normal operations. ClubExpress also works on a Macintosh or Linux-based machine.
Is ClubExpress compatible with my Apple Macintosh?
ClubExpress is fully Mac compatible.
Do I need any special software to use ClubExpress?
Users will get by with just an Internet browser. We recommend that club administrators and coordinators have access to a PDF reader; the latest versions of Windows and Mac OSX have this built in or you can down a PDF reader from multiple sources.
Do I need a high-speed Internet connection to use ClubExpress?
No, a high-speed connection is not required. Most users will be fine with a 56KB dialup connection to the Internet. A faster connection will certainly make some screens more snappy, especially screens with multiple photographs, but performance should be acceptable at the minimum speed.
What about members who don't have an Internet connection or email or a computer?
Members without an Internet connection or email will continue to interact with your club or association as they always have, by attending events and receiving a printed newsletter. If they want to connect to the system, they can do so at a friend's house, at work, at any library, or at an Internet cafe.
ClubExpress sends welcome letters and renewal notices to members without an email address using regular mail. They send renewal or event registration checks to the regular address and an admin can then record this information in the system.
We already have an Internet domain (www.myclub.org). Can we use it with ClubExpress?
Absolutely! ClubExpress allows you to enter one or more domain names that you own and we will set things up to point them to your ClubExpress website. (You will also need to work with your domain registrar to point your domains to our nameservers. There is no charge for this and it's a simple configuration change. Full instructions can be found in the ClubExpress administrator manual.)
We don't have an Internet domain but we'd like to get one. Can you help?
ClubExpress is not a domain registrar but you can use any registrar. (We use GoDaddy for our own domains.) Note that there is a small fee payable to the domain registrar (generally less than $10 per year) to own a domain.
We don't have an Internet domain and we don't want one. Can we still use ClubExpress?
Yes, you don't need an Internet domain to use ClubExpress. When you set up your account, we ask you to specify a "shortname" for your club or association (for example, mybikeclub.clubexpress.com). This name can be used to access your ClubExpress website at any time. This model also allows you to keep your current website active until the new one is ready.
We'd like to keep our existing website and use ClubExpress for members only. Is this possible?
Yes, some of clubs do this because their existing website is large and well-established and they don't relish moving years of content over to the new site. We can generally mimic the look and feel of the old site so that the transition is as seamless as possible. The main site will have a "Members Click Here" button to jump to the members site, which in turn will have a "Return to Main Site" button to jump back to your public site.
 
Members
Can members join through the website?
Your ClubExpress web site includes a member signup wizard which allows new members to join with via credit card or check. This wizard can be customized in a number of ways to match your club’s needs.
How do members renew their membership?
Based on a schedule which you determine, members will receive an email notification that their membership is about to expire. They click a link in the email to log into the site and display the first page of the renewal wizard. After stepping through the wizard, they are taken to the Payment page where they can pay online, securely, by credit card, or print an invoice and mail a check. Checks are sent to you by default or, optionally, can be sent to ClubExpress where we will process them for you (a small additional fee applies for this option.)
How do memberships expire?
ClubExpress can be configured to expire memberships on the expiration date or a specified number of days after (or you can turn this option off and expire members manually.)
 
Fees and Expenses
How are collected funds remitted to us?
When we collect payments from new and current members using the built-in merchant account, they are processed by the credit card system and deposited in our bank account two business days later. Then, three times a month (on the 10th, 20th and the last day of the month), we make an automated funds transfer (ACH) from our bank account directly to your bank account. This transfer requires another two business days for processing by the Federal banking system. If you have your own merchant account, the funds are deposited directly into your bank account.
How are credit card processing fees charged to us?
If members paid by credit card, we deposit the gross amount and then separately withdraw the actual credit card fees charged by our merchant processor, at cost. We don’t add any kind of markup to these fees. We do this as two separate transactions for accounting reasons.
How are ClubExpress fees charged to us?
Our monthly hosting fee is charged at the end of each month and based on the number of active members at that time. This fee is withdrawn from your bank account using the same ACH facility described above, and it covers the following month of service.
Can we review the details of each transaction?
Absolutely. Club administrators have access to detailed reports showing every deposit or withdrawal. We designed this module so that each line item on the screen matches a transaction on your bank statement. Users can then click on each transaction to drill into it and view the individual items grouped into that transaction.
 
Credit Card
Processing
How do credit card transactions appear on the member's credit card?
ClubExpress includes a merchant account to process credit card transactions. Members will see “ClubExpress.com” and our toll free phone number on their credit cards.You also have the option to configure your own merchant account with any merchant provider, as long as the payment gateway is Authorize.Net, one of the largest and most respected payment gateways in this industry. Note that you must have your own merchant account if you want to activate the Storefront module in ClubExpress. Also note that membership-based businesses must have their own merchant account. If you want help in setting up your own merchant account, we have established a partnership with our merchant processor to offer merchant accounts to our customers at the same rates as we pay. Click here for more information.
We already have a credit card processing account. Can we use it with ClubExpress so that members see our name on their monthly statements?
Yes, as long as the payment gateway is Authorize.Net. Many merchant processors can use Authorize.Net, so if you're not currently using them, check with your merchant processor to see what would be involved in switching.
How secure are credit card transactions through ClubExpress?
LIke any merchant who accepts credit cards, ClubExpress must follow the rules of the Payment Card Industry (PCI). Because of our size, the rules we must follow are much more stringent than your local dry cleaner. ClubExpress is fully PCI Compliant; credit card transactions are performed, from end-to-end, fully encrypted, so the transaction itself is secure. We only store what data we are allowed to store, and then it's heavily encrypted.
 
ClubExpress Platform
What is ClubExpress written in?
ClubExpress is written using Microsoft technologies, including ASP.NET, C#, and SQL Server. On the client side, we use HTML5, CSS3, AJAX, and jQuery, among other systems and libraries.
Where do our website and data reside and how is it connected to the Internet?
The ClubExpress servers are located in a highly secure commercial data center. The servers are located behind two industrial-strength firewalls that have been locked down as tightly as we can. The outer firewall is connected to the Internet through multiple independent high-speed channels, to ensure maximum performance and redundancy.
 
What people are saying about ClubExpress:
I worked in on similar collaboration website projects during my many years of employment with the State Bar of California and so have some broad experience with tech support. ClubExpress offers support that is personal, extremely prompt, and thorough. Believe me, these are all rare [and invaluable] attributes in today's world!
Susan Orloff
Executive Director
Foster City Village
(65 members)